Homemade Shungite & Sage Candle

🔁 Return & Refund Policy

We hope you love your candle, but if for any reason you're not fully satisfied, we’re here to help.

Returns
Due to the handmade and spiritual nature of our products, we can only accept returns on unused candles in their original condition and packaging.

• To be eligible for a return, please contact us within 7 days of delivery.
• Items must be returned within 14 days of receiving approval.
• Buyer is responsible for return shipping costs unless the item is damaged or faulty.

Refunds

• Once we receive your return and inspect it, we will notify you and issue a refund to your original payment method within 5 working days.
• If your candle arrived damaged, please contact us within 48 hours of delivery with photos of the product and packaging, and we will arrange a replacement or refund.

Non-Returnable Items

• Used candles
• Custom or personalised orders

Your satisfaction and trust mean everything to us. If you have any concerns, don’t hesitate to reach out via email.

📦 Shipping Information

UK Shipping
We aim to dispatch all UK orders within 2–3 working days.

• Standard Shipping: 2–4 working days via Royal Mail or courier service.

• Tracked options available at checkout.

• Free UK shipping on orders over £40.

International Shipping
We ship worldwide!

• Orders are usually dispatched within 2–3 working days.

• Delivery times vary by destination (typically 5–14 working days).

• Tracked international shipping is recommended and available at checkout.

Customs & Import Duties
International customers are responsible for any customs or import duties that may apply upon arrival in your country.

Eco-Friendly Packaging
All candles are securely wrapped in eco-conscious, recyclable materials to ensure they arrive safely and sustainably.

If you have any questions or special delivery requests, please get in touch via email.